Frequently Asked Questions
You will receive a confirmation email with your unique order number (keep this in case of a return or exchange).
You will receive tracking information once the order is dispatched.
Your delivery should take place within 1 -4 days depending on the area.
Send us an email, call us, fill out the website contact form, whatsapp, Facebook messenger, Instagram DM. Whatever is easiest for you, we are easy to reach.
064 505 3977
Contact us immediately, if your order hasn’t shipped yet, we can cancel the order and process a refund.
If the order has not been shipped, we will need to process a return and refund you upon receipt of the returned goods. Note however that the shipping cost of returning the order will be deducted from the refund amount.
We do not have a physical shop, we do have a rep in Cape Town and periodically travel nationally to see clients. If you wish to physically see someone, reach out and lets arrange something.
Yes, some items are not available from the factory in certain finishes. If a customer wishes to have a certain item in a certain finish, we can arrange that for you. Please note however that normally this requires large minimum quantities and will not be eligible for refunds.
You might see some out of stock items on the website, while we are growing, we only import a small number of items to see what is popular and to be able to offer you a large variety. We regularly add new products and replenishing stock. Reach out to us to see the lead time on a specific item you are after.
Payfast is used by over 80,000 merchants in SA and is our preferred payment gateway. Our checkout offers debit and credit and cheque card options, as well as instant EFT. If you have any issues with payments, please reach out so we can assist.
Contact us immediately if you need to change your shipping address, if the order has not been dispatched, we can still change the address.
We are the agents for Africa only, provided you are based within the continent, we can arrange shipping to you. Shipping outside of South Africa will be quoted individually.